Shipping & Delivery
Everything you need to know about how your order is packed, dispatched and delivered — across India and beyond.
Dispatch & delivery
We dispatch most orders within 24–48 working hours. Orders are not shipped on Sundays or public holidays. While we do our best to deliver within about 4 working days, some remote locations may take 7–10 working days. Timelines depend on the courier partner and your location, so arrival dates cannot be guaranteed.
Shipping charges
Enjoy free shipping on all orders over ₹799. For orders below ₹799, shipping & handling charges (which vary by size, weight and destination) are shown in full at checkout before payment. Cash on Delivery is available across India.
Courier partners
Domestic: BlueDart, Ekart, Xpressbees, Ecom Express, Delhivery and India Post. International (by air): DHL, UPS and FedEx. Please note we are not responsible for damage caused after delivery.
Returns, Refunds, Cancellations & Exchanges
How to raise a request
If you received a wrong or expired product, raise a return/replacement request within 7 days of delivery. For a damaged, tampered, missing or incomplete order, please report it within 24 hours of delivery. Email care@themotherhood.in or WhatsApp +91 72920 10000 with your order number (and photos for damaged items).
How returns are processed
- Give us up to 2 working days to review your request.
- On approval, our courier partner arranges a pickup (typically within 5–7 business days).
- Where reverse pickup isn’t available at your location, you may self-ship via a reliable courier — we’ll reimburse the courier charges.
- Once received at our warehouse and passed by quality control, we initiate your refund or replacement (replacement subject to stock availability).
What can be returned
Wrong, expired, damaged or tampered products, and incomplete orders or missing items.
What cannot be returned
For hygiene and safety reasons: opened, used or altered products; items with original packaging (mono cartons, labels) missing; or requests raised after the applicable window.
Cancellations
Orders can be cancelled while their status is still “Processing”. To cancel, call or WhatsApp +91 72920 10000 (Mon–Sat, 10am–6pm IST). We reserve the right to verify or cancel any order before shipping.
Refunds
For prepaid orders, refunds are returned to your original payment method within about 7 business days. For Cash on Delivery orders, we’ll request your bank details to process the refund. For returns, refunds are initiated after the product reaches our warehouse and passes quality check — the full process can take up to two weeks after pickup.
